Dell Desktop Had BSOD due to ESET v. 11.0.2044.0
Colleague's PC - Dell Desktop OptiPlex Small Form Factor 7010, suddenly, had Windows 11's blue screens in May.
At the start, the dump records showed that related to Eset Antivirus Application.
!analyze -v
PROCESS_NAME: chrome.exe
STACK_COMMAND: .process /r /p 0x43dfffffffffffff; .cxr 0xffff9a0b6dcf5e10 ; kb
SYMBOL_NAME: em006_64+c28a
MODULE_NAME: em006_64
IMAGE_NAME: em006_64.dll
BUCKET_ID_FUNC_OFFSET: c28a
FAILURE_BUCKET_ID: AV_em006_64!unknown_function
Contacted Eset for help.
Eset suggested us to follow [1] to collect enough logs to identify the question.
We went to test the question. So, uninstalled the Eset.
However, the blue screen(s) were continuously, and those were failed with different PROCESS_NAME & IMAGE_NAME.
Such as:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
PROCESS_NAME: svchost.exe
SYMBOL_NAME: NDProxy!PxTapiGetAddressCaps+1e9
MODULE_NAME: NDProxy
IMAGE_NAME: NDProxy.sys
IMAGE_VERSION: 10.0.22621.3209
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: 1e9
FAILURE_BUCKET_ID: AV_NDProxy!PxTapiGetAddressCaps
SYMBOL_NAME: USBXHCI!Controller_WdfEvtDeviceD0Exit+323
MODULE_NAME: USBXHCI
IMAGE_NAME: USBXHCI.SYS
IMAGE_VERSION: 10.0.22621.3527
STACK_COMMAND: .cxr 0xffffe20b681d6600 ; kb
BUCKET_ID_FUNC_OFFSET: 323
FAILURE_BUCKET_ID: AV_USBXHCI!Controller_WdfEvtDeviceD0Exit
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {6550ad7c-1fed-4319-a23c-733314fa35a4}
Followup: MachineOwner
Unable to read LDR_DATA_TABLE_ENTRY at 00000276`f3004270 - Win32 error 0n30
PROCESS_NAME: services.exe
SYMBOL_NAME: nt!MiDereferenceIoPages+20b1be
MODULE_NAME: nt
IMAGE_VERSION: 10.0.22621.3447
STACK_COMMAND: .cxr; .ecxr ; kb
IMAGE_NAME: ntkrnlmp.exe
BUCKET_ID_FUNC_OFFSET: 20b1be
FAILURE_BUCKET_ID: 0x1a_61948_nt!MiDereferenceIoPages
OS_VERSION: 10.0.22621.1
BUILDLAB_STR: ni_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {16899f95-043e-78ea-0aba-e664d76c4fc5}
Followup: MachineOwner
Run the Support Assist to diagnose. It could not find any problems.
The BIOS and drivers had been updated to the latest via SuportAssist.
Contacted Dell Techincal Support via WhatsApp.
They rewrited our Blue Screen dump files, and could not find any special issues.
They suggested us to reinstall the whole Windows 11 Pro.
Yea... finally, as the issues continuously, needed to reinstall the whole Windows 11 Pro.
Ummm... latest information from Eset [2] (May-31), confirmed there was a question between Dell SupportAssist & Eset.
I have just received from Dell Support in the last 5 mins that they have confirmed what your team has stated, that there is an issue with SupportAssist version 4.x which has been causing BSOD’s on devices all across different systems.
Even the whole system rebuilt and don't join the Domain, cannot create Recovery USB Stack
The same - "Sorry. An error occurred while extracting image file Win11.iso. Please check the file and try again." when ENG for non-UTF8
Finally, not run Dell OS Recovery Tool but used the SupportAssist to rebuild.
References
[1] Eset: [KB380] How do I generate a memory dump manually?
[2] Eset: BSOD due to ESET v. 11.0.2044.0
How to Troubleshoot Blue Screen or STOP Error Code on a Dell Computer
Dell: Reinstall Microsoft Windows
Update
